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Problem: I'm having difficulty saving videos

anksaIn some conditions including a slow internet connection for uploads, and if a video has been sent to YouTube, subsequent videos occasionally fail to record properly.

If this is the case, close down and re-start InsTrac, ensuring that your computer is plugged into a power source and the eoSim camera plugged-in before InsTrac is opened.

This should fix the issue. In rare instances we have found that following the above steps and also re-starting your computer is needed. Please get in touch with us if you have this rare issue - many thanks: support@eoSurgical.zendesk.com  

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