- Problem: My video won't upload after completing a task
- Problem: When I run the software, the webcam built into my laptop is displayed on the screen, not the eoSim camera.
- Problem: The needle holders are sticking or the ratchet mechanism no longer holds properly.
- Problem: When I try and install the software, my anti-virus program says it is “unidentified and may be harmful” – or a similar message. What should I do?
- Problem: When I use the eoSim software, my laptop fan sometimes comes on.
- Problem: There is a lag or jerky movement when I use SurgTrac.
- Problem: When I use my Smartphone / Tablet / computer with the eoSim, the screen dims after a while, and I have to touch the screen / trackpad / mouse to make it bright once more. How can I stop this happening?